Settings

Can I customize my invoice format?
Yes.   There are 10 invoice templates you can choose from under Settings>Invoice & Expense>Invoice template. If you want the descrip...
Fri, 1 Feb, 2019 at 3:45 PM
System Settings setup information
The System Settings area is reached by clicking on Settings in the left navigation menu This area consists of: Dashboard Customization (Coming Soon...
Fri, 19 Apr, 2019 at 9:31 AM
Can I customize my case number?
Yes.  You can use various criteria to create the system generated case number according to your preferences. This video goes through the customization p...
Fri, 19 Apr, 2019 at 9:57 AM
The Subject Types I created are not showing up for my case?
The Subject Type is most likely not associated with that particular type of case.  This is easy to resolve. Check to see if the subject type that is not...
Fri, 28 Jun, 2019 at 11:34 AM
Can our company letter head be used or imported?
Yes.  You can also add your company letterhead and footer to any CROSStrax Template. Click on Settings and go to the Investigator Reports section Cli...
Mon, 22 Apr, 2019 at 10:34 AM
How do I create or change an Admin's role and/or change an Admin's Access level?
Click on Settings Locate the Users & Security section Click on the last item in the section which is Roles and Access Check out this video for de...
Wed, 24 Apr, 2019 at 3:22 PM
Video Tutorial: Admin, Investigator and Client Roles and Access
This video tutorial is a compilation of 3 separate videos.  Links to the individual videos are below If you would like to watch all the videos at once, ...
Thu, 2 May, 2019 at 7:48 AM
An overview of Invoice and Expense Items
This tutorial provides information on the following topics: Setup of Invoice Items (services and rates you charge the client for) Setup of Expense Items ...
Fri, 21 Jun, 2019 at 11:21 AM
Video: Subject Types and Multiple Subject Cases
If you work cases where you could have multiple subjects, this video will be helpful. The following is covered in this video: Adding and Editing Subje...
Fri, 28 Jun, 2019 at 2:19 PM
Do we have to enter a client exactly as it is in our Quickbooks?
No. You can link the client in CROSStrax to any client you want in your QuickBooks account.
Wed, 10 Jul, 2019 at 3:03 PM