CROSStrax Help Desk

Case assignments entered into your CROSStrax account by a client cannot be declined.  You can delete the case from your system. Go to the case details p...

This tutorial video provides an overview of the different areas of the Case Details screen.  How each section is derived and it's relation to the settin...

Yes.  That is accomplished in the Case Types area.   Click on Settings > Case Types and edit the case type (or all case types).   For the ...

In order to receive a notification when your investigators upload their reports please do the following: 1) Go to "Settings" in the Left-Ha...

If a case file has been deleted and needs to be recovered we can restore the file;  but, there will be a $95/hour diagnostic/recovery charge.   First, w...

In order to add multiple subjects to a case, you must first make them available to use inside your case types. To do this, please follow the below steps: ...

In order to enter mileage you need to be under the case file.  Once you have opened the case file click on the Billing & Expenses tab Click on Add ...

You can customize the information that appears in the description of invoice and expense line items by following the below: 1) Go to "Settings"...

1. To update your client notification emails for any given upload into their case files first click on settings on the left side of the user interface.  ...

If you get this error when entering an invoice/expense item, the date you selected for the item meets one of the following criteria: The date is before th...